Contact

Get in touch

Bug reports and “this should work and doesn't” messages are the most useful thing you can send us. There is no ticket queue to get lost in — a person reads these.

General

hello@veratracer.com

Questions about the product, pricing or the roadmap.

Support

support@veratracer.com

Something broken, or behaving differently from the docs.

Security

security@veratracer.com

Vulnerability reports. Please do not open these publicly.

Send a message

If you would rather not open your mail client, use the form below. Tell us what you were doing and what you expected instead — that is usually enough to reproduce a problem.

Before you write about a bug

Two things make a report much faster to act on:

  • The script. The VeraScript statements you ran, or the smallest version that still misbehaves.
  • What the inspector showed. Row and column counts at the checkpoint that went wrong often identify the problem on their own.

It may also be worth checking the changelog — some gaps are known and listed there, including the things we are not building yet.